For every cookie purchased, we donate a meal. 1 cookie = 1 meal. 

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FAQs

There are four classic flavors: Chocolate Chip, Peanut Butter, Oatmeal Raisin, and Double Chocolate

Nunbelievable cookies are made from the highest quality, all natural, and non-GMO ingredients.

ANIMAL PRODUCTS: Our cookies have milk, butter and eggs, so they are not vegan. They are vegetarian.

NUTS: The cookies are tree nut free. The peanut flavor has peanuts in it,  but our other three flavors do not have peanuts.

PRODUCT: Nunbelievable cookies are produced in a facility that also processes peanut, tree nut soy, milk and egg.

SOY: The Oatmeal Raisin and Peanut Butter are soy free. The Chocolate Chips contain soy lecithin in the Chocolate Chip and Double Chocolate flavors.

WHEAT: The Chocolate Chip, Peanut Butter and Oatmeal Raisin flavors contain wheat.

GLUTEN FREE: The Double Chocolate gluten free cookie is made with 100% gluten free ingredients.

Our cookies are preservative-free and have no artificial flavors.

    • Our bakery is certified Kosher.

    • We make our cookies with high quality, non-GMO ingredients.

    • They are not certified organic.

    • At this time we are not Certified Fair Trade.

    • Each cookie is 3 oz.

    • Please check your individual package for it's best by date.

    • Yes, each cookie pouch can be recycled under recycling code 5.

Our bakery is in California, USA. They are Good Manufacturing Practice certified and never animal tested.

Not yet, but please stay tuned!

 yes, we do accept wholesale orders. Just fill out this application  and someone from our sales team will be in touch.

In addition to the delicious cookies, we will also double the number of meals donated.

3 Month Prepay: 12 Meals.

6 Month Prepay: 24 Meals.

12 Month: 48 Meals.

Each package takes 7-10 days to arrive from the time you purchase on the site.

Yes. You will receive an email confirmation for your order with tracking information inside.

Each box is packed with bubble wrap to make sure the cookies do not break during shipping. Once your cookies arrive safely, we recommend dancing on the bubble wrap. Then, recycle the packaging.

Each box is 18" x 12" x 6" with cute nun illustrations. You'll know it's us when your mail arrives!

To give you flexibility, we currently offer 3 shipping methods:

    • Standard Shipping: (3 - 5 business days): $4.99

    • Expedited Shipping: (2 - 4 business days): $9.99

    • 2-Day Delivery: $19.99

We currently ship to all 50 states but do not ship outside the United States yet. We promise to announce when we do ship internationally!

Yes send us a message at info@nunbelievable.com and we can help you process this order.

We do not accept returns. The product is shelf stable, so the cookies will be good until you're ready to enjoy or share them.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. 

Additional non-returnable items:
    • Gift cards

To complete your return, we require a receipt or proof of purchase.

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error


    • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at info@nunbelievable.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nunbelievable.com and send your item to:

Nunbelievable Inc, P.O. Box 398, Radio City Station, New York, NY 10101, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 

Nunbelievable Inc, P.O. Box 398, Radio City Station, New York, NY 10101, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Yes, the minimum is 20 boxes of any flavor of our 12-Pack.

Yes, we can provide personalized cards that will go in each box.

Absolutely, feel free to give us a call at (917) 382-8147

Nope, you have a year to send out all of the boxes?

The shipping rate is $4.99

Yes, please fill out this application

Our cookies get delivered to your door at the interval that you select.

We offer 2 types of subscriptions. A monthly box that lasts 3 months, 6 months, or 12 months. We also have a weekly subscription that lasts 2 weeks, 6 weeks, or 12 weeks.

Yes! To cancel your subscription please send us an email at info@nunbelievable.com·

Before your subscription renews, we will send you a reminder 3 days in advance. Your billing frequency is dependent on the type of subscription selected.

You will receive your first box 3-5 days after you purchase.

Yes! Please send us an email at info@nunbelievable.com to change the address.


Have more questions?

Please reach out to us with any questions you may have, we are happy to help!

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